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Today, as I was shopping at Woolworths, a kind worker surprised me with a beautiful bunch of flowers. It was an unexpected act of ______ that showed me the power of simple words.

______ years earlier, I was going through chemo treatment and felt ______ and down. My husband and children were also bearing a lot. They were busy on weekdays, ______ I always stayed at home alone. One thing I could do to help was to order things for daily use online ______ click-and-collect services. Before checking out, I would ______ notes for the person who packed our order-things like “Hope you’re having a good day!” or “Thank you for your hard work.”

Fast forward to today, and I found myself ______ with one of the workers who had ______ our orders in the past. I walked up to her and said, “Thank you so much for what you did! You usually did our orders. You guys are fantastic! ” She stopped for a (an) ______ and then asked my name. When I told her, she said, “Oh, you are the lady who wrote notes for ______!” She told me that those little notes truly made their day bright, especially during the ______ times of the epidemic. It was surprising to hear that such ______ acts of kindness could make such a big difference.

After finishing my shopping, she came ______ up to me with a bunch of flowers, thanking me for brightening their day with my kind words. I ______ thought that my simple acts could make a world of difference in someone’s day. Even ______ as simple as saying thank you or leaving a kind note can lift someone’s spirits. Three years has passed and it still makes them feel valued and thankful.